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2019 Role & Function Study

The Commission is a certification body that uses a research-based approach to develop and validate its CCM® certification exam and to ensure that it reflects the current state of case management practice. We field this survey of case managers to gather specifics about their knowledge, skills and activities to inform the exam. We also use the survey’s results to demonstrate the capabilities and functional roles performed by case managers to policymakers, employers and regulators.

New evidence from CCMC’s 2019 Role and Function Study of nearly 3,000 case managers shows that these professionals are more in demand than ever, and more employers are rewarding certification in case management.

Read more about the findings of the 2019 Role & Function Study below: